Hotel Consulting Services: The LHG Way
When choosing a hospitality consultant, choices made during a project sets a clear path for your property’s overall potential.
To that end, LHG establishes a hotel culture that invites and welcomes guests. We understand providing a solution that saves time, saves money, and maximizes ROI in a growing and competitive market is vital to your continuing success.
Together, we deliver a result that stands out, and allows guests to appreciate the quality and comfort of your property. And ultimately, this will lead to positive reviews in the marketplace.
We link all contractors to each other, as well as linking the contractors with the hotel staff so everyone is aware.
We ensure all brand requirements are met, use experienced design and procurement teams, and hire qualified trades.
Our business model is based on LINKING ALL PARTICIPANTS to each other so everyone is aware of the common goals, procedures, and schedules.
OWNER/OPERATOR
We respect your budget as if it were our own, doing our best to match what’s really needed to what’s affordable. We are an extension of your management and ownership group. We know how important it is to operate the business in the midst of a renovation. That’s why we will carefully schedule rooms for renovation in specified blocks (generally one floor at a time, starting at the top) in order to maximize occupancy and revenues while minimizing guest and staff disruptions. We meet regularly with all the hotel staff to ensure they are fully aware of the renovation plan and schedule to be able to best satisfy the needs of your guests. With all this attention to detail and communication, it’s possible for guest scores to improve during the renovation process!
DESIGN/PROCUREMENT
It is critically important to have the right materials and furnishings for the job when they are needed. We know and have worked with reliable vendors over the years. These vendors know your brand and how to stretch your dollar. Because we do substantial business with them, we can generally offer substantial discounts that might not otherwise be available to owners. When acts of God occur (hurricanes, strikes overseas), these groups step up to find alternative solutions to get back on course.
CONTRACTORS
We select proven contractors, using both local trades and some that travel. We negotiate their rates and build their schedules. And, very importantly, we ensure that all trades are aware of each other’s schedules and duties to ensure all moving parts are working together. We meet with all contractors weekly (and hotel staff) to review past work completed and to fine tune the upcoming week’s plan. We are on-site (with overnights) for a majority of the renovation.
BRAND
Compliance with the brand PIP is crucial. LHG knows your brand from years of experience, ranging from operations to serving on their councils. We know what can be negotiated with the brand that can afford you significant savings … or at times modify requirements that can minimize renovation headaches and expenses.